Returns and Warranty
Not happy with one of our products?
You have a 30 day window after receiving your item to request a return. Please note that returns can be made in the case of damages when you received the item or if the product is in it's original condition with all materials included. Once we receive your request for a return we will send you a shipping label that you can print out. Return shipping costs are free.
Problems or Damages
Upon receiving your order, we ask that you carefully inspect it for any damages or defects in the hardware. Your order is insured for any damages that may have occurred during the shipping process. If you encounter any of these issues, please do not hesitate to contact us. We want to ensure that any problems are promptly addressed and resolved to your satisfaction. Please note that each product will have a unique texture due to the nature of the materials.
Refunds and Exchanges
After we receive and review your return, we will promptly notify you on whether the return has been approved. This process will not take long once we have received the order from the Shopify automated process. If you would like a refund the funds will automatically be returned to your original payment method within 1-3 business days. Please keep in mind it can take some time for your bank or credit card company to process the transaction.
If you would like an exchange you have the option for an instant return to store credit to make another purchase.
To start a return, or if you have any questions or concerns you can contact us here. We are also available to chat on Instagram @lumelite.co!
The natural materials of our products are covered by us for 1 year for any defects that may interfere with the stability of the natural structure! If there are any defects originating from the building process*, be rest assured that we will try our best to get a new lighting solution for you.
*Unfortunately hardware such as cables and lamp sockets, accidental damage and normal surface wear and tear from the natural process of materials breaking down are not covered by LumeLite. Accidental damage insured by USPS for any issues during the shipping process. Please note that natural surface texture and shape can differ from item to item and the materials may be delicate.